Right of withdrawal

Instructions on withdrawal
Consumer means any natural person who enters into a legal transaction for
purposes predominantly not relating to his trade or self-employed profession.
You have the right to withdraw from this contract within fourteen days without
giving any reason. The withdrawal period will expire after fourteen days from the
day of conclusion of the contract. To exercise the right of withdrawal, you must
inform us,

brandneo GmbH
Am Kai 10
44263 Dortmund
E-mail: [email protected]
Telephone: +49 231 58 6881-0

of your decision to withdraw from this contract by an unequivocal statement (e.g.
a letter sent by post or e-mail). You may use the attached model withdrawal
form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for
you to send your communication concerning your exercise of the right of
withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments
received from you, including the costs of delivery (with the exception of the
supplementary costs resulting from your choice of a type of delivery other than
the least expensive type of standard delivery offered by us), without undue delay
and in any event not later than fourteen days from the day on which we are
informed about your decision to withdraw from this contract. We will carry out
such reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise; in any event, you will
not incur any fees as a result of such reimbursement. We may withhold
reimbursement until we have received the goods back or you have supplied
evidence of having sent back the goods, whichever is the earliest.
The right of withdrawal shall not apply in respect of distance contracts

• for the supply of goods made to the consumer’s specifications or clearly
personalized or not suitable for return by their nature,

• for the supply of audio or video recordings or software if you unsealed
the supplied media,
• In respect of contracts for the supply of data not contained in a tangible
medium which are produced and supplied in digital form (digital content),
• for which the purchaser has expressly consented to the
seller beginning with the performance of the contract prior to
expiry of the withdrawal period, and
• the purchaser has acknowledged that by his consent he would lose the right of withdrawal upon the performance of the contract having commenced.

Model withdrawal form
(If you want to withdraw from the contract, please complete this form and send it back.)

brandneo GmbH
Am Kai 10
44263 Dortmund
E-mail: [email protected]

I/We (*) hereby give notice that I/We (*)
withdraw from my/our (*) contract of sale of the following goods (*)
Ordered on (*)
received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date ---

(*) Delete as appropriate